Frequently Asked Questions
Everything you need to know about your TentBox style journey.
What is the standard shipping timeframe for my order?
We typically process and ship orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To start a return, please visit our online returns portal and enter your order number and email address.
Are your garments true to size?
Most of our TentBox apparel follows standard international sizing. We recommend checking the detailed size guide located on each product page to find your perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my TentBox clothing?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal label of every garment.
Do you offer international shipping?
Yes, TentBox ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.